Refund Policy
We want you to be fully satisfied with your purchase from ioprnell.store. If, for any reason, you are not happy with your order, we offer a straightforward return and refund process.
Return Policy Overview
Return Window: You can return items within 30 days of receiving your order.
Condition: To be eligible for a return, items must be in their original, unused condition and in the original packaging.
Return Shipping: Please note that customers are responsible for the cost of return shipping.
How to Return an Item
Contact Our Customer Service: Reach out to our customer service team at [email protected] to begin the return process. Provide your order number and the reason for the return.
Return Instructions: We will send you detailed return instructions on how to send the item(s) back to us.
Package Your Return: Please securely pack the item(s) in the original packaging, including any accessories, tags, and documentation.
Ship the Return: You are responsible for arranging and covering the cost of return shipping. Please ensure the return package is sent to the address provided in the return instructions.
Refund Process
Item Inspection: Upon receiving your return, we will inspect the items to ensure they meet the return criteria.
Refund Issuance: If the returned items meet the conditions, we will process your refund. Please note that it may take 5 to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you with the exchange process and ensure you receive the correct item promptly.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.
Customer Support
Email: [email protected]
Phone: +1 (907) 243-8343
Address: 3919 Spenard Rd, Anchorage, AK 99517, United States
Thank you for shopping with ioprnell.store. We are committed to ensuring your satisfaction. If you have any questions or need further assistance, please feel free to contact us.